Terms & Conditions
Welcome to XESS Trading. These Terms & Conditions govern your access to and use of our website (the "Site") and services. By using the Site, you agree to these Terms. If you do not agree, please refrain from using the Site.
1Eligibility and Account
You must be at least 18 years old to place orders. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
2Products, Pricing, and Availability
We strive to display accurate product information, images, pricing, and availability. However, errors may occur and we reserve the right to correct them. Prices are subject to change at any time without notice. Product colors and finishes may vary slightly due to screen settings or batch differences.
3Orders and Payment
Placing an order constitutes an offer to purchase. We may accept or decline any order at our discretion. Payment must be completed using supported methods at checkout. If a pricing or availability error is discovered after your order, we will contact you with options or cancel and refund the order.
4Shipping and Delivery
Delivery windows are estimates and not guarantees. Risk of loss passes to you upon delivery to the address provided. Please inspect packages upon arrival and report any damage or discrepancy within 48 hours.
5Returns and Refunds
Return eligibility, time windows, and any restocking fees depend on the product category and condition. Custom-cut, made-to-order, or clearance items may be non-returnable. Please refer to our Returns Policy or contact support for assistance.
6Warranty
Products may carry a manufacturer warranty as stated on the product page or datasheet. Warranty coverage excludes misuse, improper installation, or normal wear and tear. For warranty claims, proof of purchase and inspection may be required.
7Use of the Site
You agree not to misuse the Site, including by attempting unauthorized access, introducing malicious code, scraping data, or violating applicable laws.
8Intellectual Property
All content on the Site — including text, graphics, logos, images, and software — is owned by or licensed to XESS Trading, and protected by applicable IP laws. You may not reproduce, distribute, or create derivative works without prior written consent.
9Limitation of Liability
To the maximum extent permitted by law, XESS Trading shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business, arising from the use of the Site or products purchased.
10Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect and process personal data. By using the Site, you consent to such processing.
11Changes to These Terms
We may update these Terms from time to time. Changes take effect upon posting to the Site. Your continued use constitutes acceptance of the revised Terms.
12Governing Law and Disputes
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts in the UAE.
13Contact Us
For questions about these Terms, please contact us at info@xesstrading.com or call +971 52 456 9900.